IP Office Preferred Edition
For Optimal Responsiveness and Professionalism
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call handling and application integration.
• Scalable and Sophisticated Voicemail
Handle up to 40 simultaneous calls.
Make the entire staff more productive and
efficient. Broadcast a single voicemail to all employees, a specific department or just one team. Address messages
by extension or name. Have voicemail messages “find” you and alert you to new messages.
• Secure “Meet Me” Conferencing
The built-in 128-party conferencing capability
makes it easy for all users to host
their own personal password-protected conference bridge (up to 64-parties per conference) to securely collaborate
with customers and colleagues. Its unique call capacity lets you host a multitude of calls simultaneously.
• Automated Call Routing
With the ability to create an unlimited number of automated attendants (each with an
unlimited number of levels), sophisticated call routing is now a reality for any size business. Customize attendants to handle
calls by time of day, day of week or other variable. Program attendants to recognize callers and deliver personalized messages to them.
Pre-record announcements (holiday greetings, promotions) and schedule them for future use.
• Call Recording
Built-in recording of incoming or outgoing calls. Set the frequency of recorded calls (all calls
or a percentage of calls). Record calls on demand with the push of a button. Recordings can be sent directly to voice/ email mailboxes
as a WAV file attachment for forwarding via email.
• Investment Protection
Expandable as your business grows. Handles ten times more voice messaging capacity than Essential Edition
to accommodate higher number of calls from customers and aadditional users.
• Empowerment of all users within or across the business
All users can spontaneously host their own personalized and secure conference calls.
• Flexible management
Easily adapts to your changing business needs.
With the ability to easily record calls no one should ever miss important information from a meeting.
• IP Office 500 system
• Ethernet-attached PC configured with the Applications DVD Server (Windows OS not required.) Or one of the following Server Operating systems: Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2
• Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook)
• IP Office 500 system has 128 party conference capacity, with up to 64 parties on a single call
• Requires as many digital trunks/channels as external participants. For example, 1 T1 allows 23/24 external parties, 1 E1 allows 30
For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.
• Any IP Office telephone
• Up to 40 concurrent calls for voice mail access
• Voice storage dependent on PC hard drive size (1MB per minute)
• Unlimited multi-level intelligent automated attendants
• CLI/ANI number screening to personally answer and route known callers
• Time & date profiles to cater for public holidays and emergency closures
• Sophisticated in-queue announcements advises callers Estimated Time to Answer and Position In Queue
• Multiple language support
• Single, centralized voicemail solution when used with IP Office Multi-Site Option
• Distributed voicemail solution available when used in IP Office Multi-Site Option
• Message control: Save, Delete, Forward, Repeat, Rewind, Fast Forward, Skip Message, and Pause
• Message retrieval options of LIFO/FIFO playback (Last In First Out/First In First Out)
• Set message as Priority, to be played first
• Outcalling notification of messages left in voice mail box
• Helpful voice prompts guides callers into the conference call
• Unique PIN codes ensures security for conference calls
• Conference entry/exit tones; single beep on entry, double beep on exit.
• Conference call recording
• Conference Call control (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
• ‘Conference Room’ automatically dials users and adds them if available ( Requires Receptionist solution)
• Record calls to mailbox
• Personal attendants
• Personalize greetings and pre-record extended greetings
• Send notification, Forward, and Copy voice messages to Email Inbox
• Browser based access to voice messages
• Message control from your PC (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)
Avaya is a global leader in business communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
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