VoIP Solutions

IP Office Preferred Edition

For Optimal Responsiveness and Professionalism


IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues.  With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, sophisticated messaging – and call  handling and application integration.


Scalable and Sophisticated Voicemail

  • Handle  up to 40 simultaneous calls.
  • Make the entire  staff more productive and efficient.
  • Broadcast a single voicemail to all employees, a specific department or just one team.
  • Address messages by extension or name. 
  • Have voicemail messages “find”  you and alert you to new messages.

Secure “Meet Me” Conferencing

  • The built-in  128-party conferencing capability makes it easy for all users to host their  own personal  password-protected conference bridge (up to 64-parties per conference) to securely  collaborate with customers and colleagues. Its unique  call capacity  lets you host a multitude of calls simultaneously.

Automated Call Routing

  • With the ability to create  an unlimited number of automated attendants (each with an unlimited number  of levels), sophisticated call routing is now a reality for any size business.
  • Customize attendants to handle calls by time of day, day of week or other variable.  Program attendants to recognize callers  and deliver personalized messages to them.
  • Pre-record  announcements  (holiday greetings, promotions)  and schedule them  for future  use.

Call Recording

  • Built-in recording of incoming  or outgoing calls.  Set the frequency  of recorded  calls (all calls or a percentage of calls).
  • Record calls on demand with the push  of a button. Recordings  can be sent  directly to voice/ email mailboxes as a WAV file attachment for forwarding via email.

Investment Protection

  • Expandable as your business grows. Handles  ten times  more voice messaging  capacity than  Essential Edition to accommodate higher number  of calls from customers and aadditional users.

Empowerment of all users within or across the business

All users  can spontaneously host their own personalized and secure  conference calls.

Flexible management

  • Easily adapts to your changing  business needs.

Communications assurance

  • With the ability to easily record calls no one  should  ever miss important information from a meeting.


System Requirements

•  IP Office 500 system

•   Ethernet-attached PC configured   with the Applications  DVD Server (Windows OS not required.) Or  one of the following Server Operating  systems:  Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008 R2

•  Voicemail synchronization in Email and Browser based  access to voicemail works with any IMAP mail client (Outlook)

•  IP Office 500 system  has 128 party conference capacity,  with up to 64 parties  on a single call

•  Requires  as many digital trunks/channels as external  participants.  For example,  1 T1 allows 23/24 external parties, 1 E1 allows 30

parties, etc.

For complete and latest  PC and Server specifications, refer to latest  Avaya IP Office Technical  Bulletin  and Technical  Tip documents.

User Requirements•  Any IP Office telephone
Feature Details

System Features

•  Up to 40 concurrent calls for voice mail access

•  Voice storage  dependent on PC hard drive size (1MB per minute)

•  Unlimited  multi-level  intelligent automated attendants

•  CLI/ANI number  screening to personally  answer and route known callers

•  Time & date  profiles to cater  for public  holidays and emergency  closures

•   Sophisticated in-queue announcements advises  callers  Estimated Time to Answer and Position  In Queue

•  Multiple language  support

•  Single,  centralized voicemail solution  when used  with IP Office Multi-Site  Option

•   Distributed voicemail solution  available  when used  in IP Office Multi-Site  Option

•  Message  control:  Save, Delete,  Forward, Repeat, Rewind, Fast Forward, Skip Message,  and Pause

•  Message  retrieval options  of LIFO/FIFO playback  (Last In First Out/First In First Out)

•  Set message as Priority, to be played first

•  Outcalling  notification of messages left in voice mail box

Conference Features

•  Helpful voice prompts  guides  callers  into the conference call

•  Unique  PIN codes  ensures security  for conference calls

•   Conference entry/exit tones; single beep on entry, double beep on exit.

•   Conference call recording

•  Conference  Call control (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)

•  Conference  Room’ automatically dials users  and adds  them  if available  ( Requires  Receptionist solution)

User features

•  Record calls to mailbox

•  Personal  attendants

•   Personalize greetings  and pre-record  extended greetings

•  Send  notification, Forward, and Copy voice messages to Email Inbox

•  Browser based  access to voice messages

•  Message  control from your PC (Available with IP Office Power User, IP Office Teleworker, and IP Office Office Worker solutions)